Effective Date: 1 st October 2024

At RadiQ, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services. By using RadiQ, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide, improve, and protect our services:

A. Personal Information

When you sign up for RadiQ or use our services, we may collect personal information, including but not limited to:

  • - Name
  • - Email address
  • - Phone number
  • - Billing and payment details
  • - Company or radio station name

B. Usage Data

We automatically collect certain information about how you interact with RadiQ, including:

  • - Device Information: IP address, browser type, operating system, and device identifiers.
  • - Usage Information: Pages visited, features used, and interactions with our platform.
  • - Log Data: Dates and times of access, error logs, and session durations.

C. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These may include:

  • - Session Cookies: To keep you logged in and remember your preferences.
  • - Analytics Cookies: To track usage patterns and improve functionality.

How We Use Your Information

We use the information we collect for the following purposes:

A. Service Provision

  • To provide access to RadiQ’s features and services.
  • To personalize your experience and tailor content to your preferences.
  • To manage your account, process payments, and provide customer support.

Improving Our Platform

  • To analyze usage patterns and enhance platform performance.
  • To develop new features and optimize existing ones.

Communications

  • To send you updates, newsletters, and marketing communications (with your consent).
  • To notify you about important changes to our services or policies.
  • To provide support and respond to your inquiries.

Security and Fraud Prevention

  • To monitor and protect against security threats, fraud, and other illegal activities.
  • To ensure compliance with legal obligations and protect RadiQ’s rights.

Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information in the following situations:

A. Service Providers

We may share your data with trusted third-party service providers who assist us in operating our platform and delivering services, such as payment processors, hosting providers, and analytics services.

B. Legal Compliance

We may disclose your information if required by law, or to:

  • Comply with legal obligations, such as responding to subpoenas or court orders.
  • Protect the rights, safety, and property of RadiQ, its users, and the public.

C. Business Transfers

In the event of a merger, acquisition, or sale of all or part of RadiQ’s assets, your information may be transferred as part of that transaction, subject to the terms of this Privacy Policy.

4. Data Security

We take the security of your personal information seriously. We implement industry-standard security measures, including:

  • Encryption: We use SSL encryption to protect sensitive data during transmission.
  • Access Controls: Only authorized personnel have access to your data.
  • Data Minimization: We only retain personal information for as long as necessary to fulfill the purposes outlined in this policy.

However, no method of transmission over the internet or method of electronic storage is 100% secure. We strive to protect your data, but we cannot guarantee its absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

A. Access and Correction

You can request access to your personal information and ask for corrections if it is inaccurate or incomplete.

B. Data Portability

You can request a copy of your data in a structured, commonly used, and machine-readable format.

C. Deletion

You can request the deletion of your personal information, subject to certain legal obligations.

D. Marketing Preferences

You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in the emails or contacting us directly.

6. Third-Party Links

RadiQ may contain links to third-party websites or services. This Privacy Policy does not apply to those external websites or services. We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies before interacting with them.

7. Children's Privacy

RadiQ is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected personal information from a minor, please contact us, and we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the “Effective Date” above.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

Email: privacy@radiq.io